Karim Rasched, Business
Change Manager, Marriott
WITHOUT THE PAIN
BUSINESS PROCESS OUTSOURCING HELPS MARRIOTT HOTELS, LTD., SAVE MONEY
AND FOCUS ON ITS CORE BUSINESS.
he clock was ticking for Marriott Hotels, Ltd., in
2005. The U.K.-based management company needed to
separate its IT infrastructure from its parent company,
Whitbread PLC, after hospitality company Whitbread
sold its hotels business. That meant that at the conclusion of
the two companies’ one-year transitional services agreement,
Marriott could no longer access the financial applications it
had shared with Whitbread, recalls Karim Rasched, business
change manager for Marriott Hotels.
In that tight time frame, Marriott Hotels would need to
accomplish a seemingly impossible feat: plan the separation,
launch new HR and payroll applications, and rebuild the IT
infrastructure—not to mention hire the technical and business staff needed to run everything. “Marriott would need to
suddenly pay about 10,000 employees who had previously
been Whitbread employees,” recalls Stephen Randall, an associate with Hewitt Associates, a U.K.-based consulting firm
hired by Marriott Hotels to help with the transition.