Expert Reporting
BY MINDA ZETLIN
PORTAL-BASED SOLUTION BENEFITS INTERTEK, ITS CUSTOMERS, AND THE ENVIRONMENT.
odiac Pool Systems is one of the largest manufacturers of
pool equipment in the world, with operations in North
It’s a tough job that used to be even tougher before
Intertek—Zodiac’s vendor of choice for testing, certification,
and reporting on many of its products—launched the cus-
tomer interface My TestCentral, built on Oracle Portal.
“We would have to wait for the hard copy of Intertek’s
reports to come in the mail,” Siddiqui says of the old days
before the launch of the system. “They might get lost in the
mail, or in our company’s mail system. It was really difficult
if I was traveling. I would have to get someone back at my
office to go find the document, scan it, and e-mail it, or fax it
to me. It was a five- or six-step process.”
STEVEN LYONS
Delays like these could affect a product’s whole lifecycle. “We
don’t let any product go to market unless it has met all compli-
ance requirements,” Siddiqui explains. “It’s a critical part of our
process.” Product managers, often under intense pressure to
meet product launch deadlines, would ask him, “When will we
be able to go to market?”
In the past few years, Intertek’s executives have been able
to deliver stunning efficiency gains for many of the company’s
customers with the new Oracle system. Working with Oracle
Consulting, developers at Intertek’s Commercial & Electrical
division created My TestCentral, enabling online access to
more than 20,000 reports a year for Zodiac and thousands of
other customers.
