“We keep finding opportunities for process improvement, and thankfully,
Oracle has a huge application and technology stack that supports it.”
—Rajesh Uppal, Chief General Manager of IT, Maruti Suzuki
“Oracle’s technology team helps us to define the parameters,
and then we say, ‘OK, if we put in a technology over there,
what kind of improvement does that yield?’” says Uppal. “We
keep finding opportunities for process improvement, and
thankfully, Oracle has a huge application and technology stack
that supports it.”
Gartner’s Rubin says that maintaining ties to an established
partner for technology upgrades should pay huge dividends
for Maruti Suzuki, whereas using niche solutions for specific
processes would only lead to headaches. “The cross-vendor
approach is deadly,” he says. “By working with Oracle, Maruti
Suzuki is working with one of the true powers in the industry.
If they follow the rules and match the Oracle blueprint to their
processes, they will have a lot of power and a lot of leverage.”
Oracle executives consider Maruti Suzuki to be a bellwether
customer in its use of Oracle’s standards-based and custom
technologies. “Other customers should look at the way Maruti
Suzuki has balanced the two aspects—the unique parts of the
solutions and the standard parts of the solutions,” says Sengupta.
“Reliance on the entire Oracle stack has had a huge impact on
the company’s operations and customers and has enabled it to
cut down on IT costs and increase operating efficiencies.”
For his part, Uppal intends to keep Maruti Suzuki tuned up
by adopting Oracle applications wherever they match the needs
of his business. He knows that doing so will enable the company
to scale its IT operations to match its market growth, seamlessly
absorb technology upgrades without breaking the bank, and
keep its place in the fast lane ahead of the competition. <>
TONY KONTZER is a business/technology writer in Silicon Valley who has contributed to Information Week, Investor’s Business Daily, CIO Insight, and Network World.
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